Postage & Returns
Package & Postage POLICY
We endeavour to package our products in an ecological & secure way as possible which may mean we reuse packaging.
We use Royal Mail Second Class small parcel size 45 x 35 x 16 cm so orders will be based on a maximum 2kg for each small parcel . (Click and drop service for small businesses).
The first 2kg is £2.90 for postage charges. If your order is over 2kg and under 4kg then we will split the order into two parcels to keep costs down with each parcel costing £2.90.
Again if your order is over 4kg, we will send out 3 parcels etc.
Some offers may include free postage which will be clearly displayed on the website.
Return & Exchange Policy
RETURNS: You are entitled to return items purchased within 14 days but they should be in the condition they were sold to you. We would appreciate it if you could contact us in the first instance either by phone or email (details are below) to let us know the item/s are being returned. Please return items using Royal Mail second class small parcel size and write returned item with your contact details included inside the parcel. When the returned item is received in appropriate condition we will arrange a refund.
ERRORS: If we have made an error with your purchase, please contact us immediately so we can resolve it for you. We endeavour to provide a quality service from start to finish so any feedback will be helpful to ensure we achieve this.
Returns address: 44 Festival Road, Stonehouse, Gloucestershire, GL10 2DP.