Policies at WendyGoesGreen
At WendyGoesGreen, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent.
Below you’ll find information & links to our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
Returns & Exchange Policy
RETURNS: You are entitled to return items purchased within 14 days but they should be in the condition they were sold to you. We would appreciate it if you could contact us in the first instance either by phone or email to let us know the item/s are being returned. Please return items using Royal Mail second class small parcel size and write returned item with your contact details included inside the parcel. When the returned item is received in appropriate condition we will arrange a refund.
ERRORS: If we have made an error with your purchase, please contact us immediately so we can resolve it for you. We endeavour to provide a quality service from start to finish so any feedback will be helpful to ensure we achieve this.
Tel: 01453 791083
Postage: To keep costs as low as possible we use Royal Mail 2nd class small parcel that gives you up to 2kg in one parcel. We have endeavoured to keep the size of products so that we can make the most of this weight. If required, we may send out two parcels
as this is still the best cost.
Privacy & DATA Safety
We, Wendygoesgreen (WGG) are committed to respecting and protecting the privacy of anyone using the WGG website and the confidentiality of any information that you provide to us through the website or via telephone conversations.
The purpose of this statement is to set out how we use personal information that we obtain from you.
DATA PROTECTION ACT 1998 (‘The Act’) We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.
USE AND COLLECTION OF PERSONAL DATA. You can visit our website without telling us and without revealing information about yourself but to interact with us through the site you will need to register and you will be asked information about yourself to allow us to process purchases or interest or direct questions you might ask of us about our products. General information that we will require will be your contact details which will be stored electronically and will not be passed on to a Third Party.